Frequently Asked Questions

You can sign up for a free trial account on our website by clicking "Get Started" or visiting the Services page. Choose your desired plan (Starter, Professional, or Enterprise) and follow the registration process. Our team will contact you to set up your account within 24 hours.

To get started, you need: a valid email address, a company name, basic company information, and a description of your use case. No credit card is required for the free trial. For production deployment, you'll need to complete our onboarding process and security review.

Yes! We offer a 30-day free trial on our Starter plan (50K transactions) with full access to core features. No credit card is required. You can upgrade or extend your trial anytime by contacting our sales team.

Blockchain uses cryptographic hashing and distributed ledger technology to create immutable records. When data is hashed and recorded on the blockchain, any attempt to modify the original data will result in a different hash, making tampering immediately detectable. The distributed nature means the record is redundantly stored across multiple nodes, making it practically impossible to change retroactively.

Reasonix Cortex supports multiple blockchain networks including Ethereum, Polygon, Hyperledger Fabric, and private blockchain deployments. Enterprise customers can use multi-chain architecture for redundancy and flexibility. Contact our sales team to discuss which blockchain networks best suit your needs.

Yes, all data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your original data is never stored on public blockchains—only cryptographic hashes are recorded. We use industry-standard encryption protocols and regularly audit our security practices.

Upon cancellation, you can export all your data and verification proofs. Blockchain records remain on the ledger permanently (as they're immutable), so you can always independently verify them. We offer a 30-day data retention period after cancellation, and can provide extended archival options upon request.

We support CSV, JSON, XML, PDF, binary files, database records, and structured data through our API. Our platform automatically detects formats and validates them against configurable schemas. Custom data transformations are available for enterprise customers.

Our platform achieves sub-250ms validation latency for single records and can process 500K+ transactions per day. Blockchain confirmation times depend on the network used (typically 12-60 seconds for Ethereum, faster for other networks). We provide real-time verification proofs once blockchain confirmation is received.

Absolutely. Our rules engine supports conditional logic, regex patterns, data transformations, and custom JavaScript functions. You can define complex validation workflows through the dashboard or via our API. Professional and Enterprise plans include dedicated support for custom rule development.

Yes, we provide comprehensive REST APIs for validation, querying, and managing verification records. We also support webhooks for real-time event notifications and have SDKs for popular programming languages. Full API documentation is available in our developer portal.

Blockchain-based verification proofs have been increasingly recognized by courts as valid evidence. We provide timestamped, cryptographically verifiable proofs that meet legal admissibility standards in many jurisdictions. We recommend consulting with your legal team regarding specific regulatory requirements in your industry and location.

Yes, Reasonix Cortex is GDPR compliant. We don't store personal data on public blockchains—only cryptographic hashes. We provide tools for data subject requests, consent management, and data deletion workflows. All data processing agreements are available in our Data Processing Addendum (DPA).

Yes, we support HIPAA-compliant deployments with Business Associate Agreements (BAA). Our platform includes audit logging, access controls, encryption, and data integrity verification features required for healthcare data. Enterprise customers receive dedicated compliance support.

Yes, Reasonix Cortex maintains SOC 2 Type II certification. Our security practices, infrastructure, and operational controls undergo regular independent audits. SOC 2 reports are available upon request for enterprise customers.

Our Starter plan ($2,999/mo) is ideal for testing with 100K transactions/month. Professional ($9,999/mo) includes advanced features and 1M transactions. Enterprise offers unlimited transactions with custom features and dedicated support. See our Services page for detailed comparison.

Yes, you can upgrade or downgrade your plan anytime. Changes take effect at the next billing cycle. We'll prorate charges for mid-cycle changes. Contact our sales team to discuss plan transitions or custom arrangements.

If you exceed your monthly transaction limit, we'll notify you and offer immediate upgrade options. You can either upgrade your plan, purchase additional transaction credits, or contact sales for custom arrangements. No service interruption occurs—we'll process transactions while resolving the overage.

No setup fees for Starter and Professional plans. Enterprise deployments may include implementation services and consulting, which are quoted separately. Your first month includes onboarding support at no additional cost.

Starter plan includes email support (24-48h response). Professional includes priority support (4h response). Enterprise includes 24/7 phone support with a dedicated account manager. All plans include access to our knowledge base and community forums.

We guarantee 99.99% uptime for all plans. Our SLA includes service credits for any unplanned downtime exceeding this threshold. Our infrastructure spans multiple regions with automatic failover to ensure continuous availability.

We provide REST APIs, webhooks, SDKs for popular languages, and pre-built connectors for common platforms. Our documentation includes code examples and integration guides. Professional and Enterprise plans include dedicated integration support.