1. Introduction
Reasonix Cortex ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://reasonix-cortex.com and use our services.
Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: Name, email address, company name, phone number, job title
- Contact Forms: Information submitted through contact or inquiry forms
- Customer Data: Data you upload for validation and verification through our platform
- Communications: Email, phone calls, chat conversations with our support team
2.2 Information Collected Automatically
- Log Data: IP address, browser type, pages visited, time/date stamps
- Device Information: Device type, operating system, unique device identifiers
- Cookies & Tracking: Usage patterns, preferences, session information
- Analytics: How you interact with our website and platform features
2.3 Information from Third Parties
We may receive information from payment processors, business partners, or public sources to verify identity and prevent fraud.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and improving our services
- Processing transactions and sending related information
- Responding to your inquiries and providing customer support
- Sending marketing communications (with your consent)
- Conducting security monitoring and fraud prevention
- Complying with legal obligations and regulations
- Analyzing usage patterns to improve our platform
- Creating aggregated, anonymized analytics reports
4. Data Sharing & Disclosure
4.1 We Do Not Sell Your Data
We do not sell, rent, or trade personal information to third parties for marketing purposes.
4.2 We Share Information With:
- Service Providers: Payment processors, analytics providers, hosting services
- Blockchain Networks: Only cryptographic hashes (never raw personal data)
- Legal Requirements: When required by law, court order, or government authority
- Business Partners: Only with your explicit consent
5. Data Security
We implement comprehensive security measures to protect your information:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- SOC 2 Type II certification
- Access controls and authentication protocols
- Data backup and disaster recovery procedures
Note: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
6. Your Data Rights (GDPR & CCPA)
6.1 GDPR Rights (EU Residents)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with your data protection authority
6.2 CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale/sharing of personal information
- Right to non-discrimination for exercising CCPA rights
6.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@reasonix-cortex.com with your request. We will respond within 30 days or as required by applicable law.
7. Retention of Information
- Account Information: Retained for duration of account + 1 year
- Customer Data: Retained according to your plan (30 days to unlimited)
- Blockchain Records: Permanent (immutable ledger)
- Log Data: Retained for 90 days for security purposes
8. Cookies & Tracking Technologies
We use cookies for:
- Session management and authentication
- Remembering user preferences
- Analytics and performance monitoring
- Security and fraud prevention
You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.
11. Data Processing Addendum
For organizations requiring GDPR compliance, we offer a Data Processing Addendum (DPA) that outlines our responsibilities as a data processor. Contact our legal team at legal@reasonix-cortex.com to request the DPA.
12. Changes to This Privacy Policy
We may update this privacy policy periodically. Changes will be effective immediately upon posting. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us:
This Privacy Policy was last updated on January 15, 2025, and is effective as of that date. Version 1.0